To maintain a fair, secure, and compliant trading environment for all of our traders, we enforce strict rules regarding account registration and ownership. Please review these policies carefully before creating your profile.

The Single Account Policy

We operate under a strict one account per user policy. Every trader is permitted to have only one registered profile within our system.

All of your activities, including purchasing evaluations, taking Evaluations, and managing funded accounts, must be conducted through this single, original profile.

Strictly Prohibited Actions

To ensure the integrity of our platform, several actions are strictly forbidden. You may not register for more than one user profile under any circumstances. Creating new accounts using different email addresses to bypass rules, restart a Evaluation, or mask your identity is prohibited.

You must also register using your own legal identity. You cannot create an account using the name of a friend, family member, or fictitious person. Furthermore, you must be the sole individual executing trades on your account. Sharing your login credentials or allowing a third party to trade on your behalf is not allowed.

Identity Verification (KYC)

To enforce these policies, all traders must pass a Know Your Customer (KYC) identity verification process before receiving any payouts. Your registered profile name must exactly match your government issued ID. If we discover that your profile details do not match your legal identity, your account will fail the verification process.

Consequences of Policy Violations

We actively monitor our platform for duplicate accounts and proxy trading. If our system or risk management team detects a violation of our registration rules, strict actions will be taken.

All profiles and trading accounts associated with the user will be instantly breached and deactivated. Additionally, any accumulated profits or pending payouts across all connected accounts will be voided and forfeited. The user will then be permanently banned from using our services in the future.

If you have lost access to your original email address or need to update your personal information, please do not create a new account. Instead, contact our support team directly for assistance in updating your existing profile.

Top One FuturesIP Address Monitoring and Security Policy:

At Top One Futures safeguarding the integrity of our trading platform is a top priority. To maintain a secure and fair environment for all traders, we actively monitor IP address activity across all accounts. The following actions are considered violations of our security protocols:

In short:

Allowed:

• Trading from different devices (mobile, desktop)

• Using a VPS with a static IP (must notify support)

• Traveling and trading (will require verification)

Not Allowed:

• Using multiple IPs on the same account frequently

• Trading multiple accounts from the same IP.

When is Proof of Travel Required?

If you relocate or trade from a different country, we will ask for additional verification to ensure account security. Always use a stable and consistent IP to avoid issues.

IP Address Violations:

Multiple IP Addresses on the Same Account:

Using different IP addresses to access a single account may raise flags and be considered a violation.

Multiple Accounts from Similar IP Addresses:

Trading from multiple accounts originating from the same or closely related IP addresses is not allowed.

Copying Trades Across Different Accounts:

Identical trades placed across multiple accounts under different ownership will be flagged.

Hedging Across Multiple Accounts:

Any form of hedging across multiple accounts, including accounts from other prop firms or brokers, is strictly prohibited.

Recommendations for Secure Trading:

We highly recommend that traders use a single device with a unique IP address for their trading activities to avoid any security concerns. For professional traders, utilizing a Virtual Private Server (VPS) with a static IP address can provide additional security and faster execution times. While we understand that you may trade from different devices (such as mobile or desktop) or while traveling, this may result in multiple IP addresses being associated with your account. This is generally acceptable, but in cases where you travel or relocate to another country, we may request additional verification documents for security purposes.

Clarification on VPS and VPN Usage:

At Top One Futures, we permit the use of Virtual Private Servers (VPS) with static IP addresses for trading purposes. VPS usage is often preferred by professional traders as it provides stability and faster execution times. If you choose to use a VPS, please ensure it has a static IP address and notify us in advance to avoid any issues. To enable VPS usage for your trading account, please provide the following information:

1. IP Address of the VPS: This must be a static IP.

2. VPS Service Invoice: The invoice should include the VPS's IP address to verify that it is a legitimate service.

3. IP Registration: Ensure the VPS IP address is shared and registered with our team to avoid connection issues such as internal server errors when using specific platform features.

Violations:

Any serious violations of this IP policy will result in a breach of your account and forfeiture of any profits. We are committed to ensuring a safe and secure trading environment and use sophisticated fraud detection technology to monitor activity. We also maintain a global IP blacklist of fraudulent users and take action against anyone using third-party services like "pass your Evaluation" or account management companies. Violators will be blacklisted and may face legal action.

Detailed VPS Compliance Guidelines:

• Trading from different devices (mobile, desktop)

• Using a VPS with a static IP (must notify support)

• Traveling and trading (may require verification)

• Registering your VPS IP address with our team to avoid technical issues linked to unregistered IPs.

• Providing a VPS service invoice that verifies its use for your trading setup.

Not Allowed: Using multiple IPs on the same account frequently Trading multiple accounts from the same IP Using a VPN (strictly prohibited) When is Proof of Travel Required? If you relocate or trade from a different country, we may ask for additional verification to ensure account security. Always use a stable and consistent IP to avoid issues.

Individuals or entities with citizenship or residing in the following countries are prohibited from accessing Top One Futures services.

Afghanistan
Albania
Algeria
Angola
Antartica
Armenia
Azerbaijan
Bahamas
Barbados
Belarus
Bosnia & Herzegovina
Botswana
Burkin Faso
Burma (Myanmar)
Burundi
Cambodia
Central African Republic
Chad
Côte d'Ivoire
Crimea
Cuba
Democratic Republic of Congo
Djibouti
East Timor
Ecuador
Ethiopia
Ghana
Guinea-Bissau
Iceland
Indonesia
Iran
Iraq
Jamaica
Jordan
Kazakhstan
Kosovo
Kuwait
Laos
Lebanon
Lesotho
Liberia
Libya
Macedonia
Malawi
Mauritius
Mongolia
Montenegro
Morocco
Nicaragua
North Korea
Pakistan
Palestine / Palestinian Territory
Panama
Papua New Guinea
Philippines
Russia (Russian Federation)
Rwanda
Sierra Leone
Somalia
South Sudan
Sri Lanka
Sudan
Syria
Tajikistan
Trinidad and Tobago
Tunisia
Turkey
Uganda
Ukraine
Venezuela
Vietnam
Yemen
Zimbabwe

🌍 What if I'm traveling to a restricted country? What happens if I travel to a non-restricted country? If you’re traveling to a non-restricted foreign country, it is recommended to notify Top One Futures a few days in advance. Sending an email to support@toponefutures.com with your travel dates and destination ensures smooth access to your account and prevents login issues caused by foreign IP detection.

If you are traveling to a country listed under our restricted or limited regions, you are not permitted to place trades while physically located in that country. Doing so will result in a hard breach of your account due to regulatory and compliance constraints. To ensure compliance, travelers are encouraged to provide valid documentation, such as travel itineraries, boarding passes, and accommodation receipts, to confirm the legitimacy of their travels. For domestic travel within your home country, notification is optional but recommended to prevent any unforeseen issues with account access or payouts.

TL;DR:

• 📝 Submit required travel documents, such as itineraries and boarding passes, to Support@TopOneFutures.com.

• 🌍 Notify support about international travel, even to non-restricted countries, to prevent login issues from foreign IP detection.

• 🏠 While domestic travel notification is optional, it helps ensure uninterrupted account access and payouts.

• ✅ You can still own your account while abroad.

• ❌ You cannot trade from a restricted country.

• ✉️ Let us know beforehand if you’re traveling.

Need more help? Message us through the Live chat and we’ll get you sorted. You may also email us at Support@TopOneFutures.com for further assistance with travel compliance requirements.

Monthly Renewal (Not Every 30 Days)

The subscription renews on the same date each month, not after 30 days. For example:

• If you purchased your evaluation on March 21st, it will renew on April 21st, then May 21st, and so on.

You can always check your next renewal date in the Billing section of your account, where you'll also see which specific evaluation each subscription is assigned to.

How Rebilling and Resets Work

If your account is breached:

A successful rebill of your subscription will automatically reset your Evaluation account.

If your account is NOT breached:

A successful rebill simply extends your current trading period for another 30 days so you can continue your progress.

Failed Payments & Cancellations:

If a rebill payment fails, your subscription will be automatically canceled.

Important: Managing Your Subscription

Unless otherwise stated, subscriptions do not cancel automatically. You are responsible for managing your billing.

Elite Evaluation Accounts

For these accounts, the subscription remains active regardless of whether you pass or fail.

If you Pass:

You must pay the Activation Fee to move to a funded account. Only after this fee is paid will your evaluation subscription stop.

If you Fail:

You must manually cancel the subscription in your dashboard to stop future recurring charges.

Elite Daily Accounts

These accounts feature a streamlined process for passing, but still require manual action if you fail.

If you Pass:

There is no activation fee on the Elite Daily Accounts. Your subscription will automatically end once you have passed the evaluation.

If you Fail:

You must manually cancel the subscription yourself to avoid being charged again.

How to Cancel the Subscription

If you wish to stop recurring payments, follow these steps:

1. Log in to the Members Area on our platform.

2. Go to the "Billing" section.

3. Select "Subscriptions". Here you'll see all active subscriptions along with their renewal dates and associated evaluations.

4. Cancel any subscriptions you no longer need.

Important: Failed Payments

• If a payment fails, the subscription will be canceled automatically, and the account will be closed.

• If you need to make a manual payment (due to card issues or other reasons), contact us immediately through:

  • Support Chat

  • Customer Support Email

This way, we can assist you in processing the payment manually and prevent your account from being closed.

Our subscription system is designed to give you continuous access to evaluations, but it is your responsibility to cancel if you no longer wish to continue. Always check your Billing section to track renewal dates and verify which evaluation each subscription covers.

If you have any questions, don't hesitate to reach out. We're here to help!

📩 Email: support@toponefutures.com 💬 Live Chat: Available directly on our website or dashboard

Why Is KYC Important?

Identity verification protects both you and our trading community. It confirms that every funded account belongs to a real, verified person, which keeps the platform fair, prevents fraud and duplicate accounts, and allows us to send payouts securely to the right person.

It is also a requirement, not an optional step. You must complete your KYC verification in order to:

• Sign your funded account contract. Contracts cannot be signed until your identity is verified.

• Trade your funded account. Trading stays disabled until both your KYC and your contract are completed.

• Receive payouts. Payout requests cannot be processed on an unverified account.

In short, without KYC your funded account cannot be activated, traded, or paid out.

The good news: you only need to do this once. Once you are verified, you will not be asked to complete KYC again at the funded stage.

Before You Start

A couple of things that will save you time and prevent your verification from being declined:

• Check that your account information matches your government issued ID. Your name and details in your dashboard must match your ID exactly. Please review this carefully, because you will not be able to change this information afterwards.

• Have your physical ID ready. You can use your ID card, driving licence, or another government issued card. It must be the physical document. Copies, screenshots, or photos of a photo will be declined.

How to Complete Your KYC

1. Log in to your dashboard and click Settings in the left hand menu.

2. Open the Verification tab at the top.

3. Click Get Verified Now.

4. Follow the prompts. You will be asked to take a photo of your ID and a photo of yourself.

5. Wait for confirmation. Verification usually takes under a minute, and you will be notified once your account is verified.

That's it. Once verified, your status will update and you can continue with your contract and start trading.

Is My Data Safe?

Yes. Our verification is powered by KYCAID, and your data is encrypted using the most secure version of AES, so your personal information is fully protected throughout the process.

Checking Your Verification Status

You can see your current status on your profile in the dashboard. If it shows KYC Pending, your verification has not been completed yet and you will need to follow the steps above.

Need Help?

If your verification is declined, gets stuck, or you run into any issue during the process, reach out to our support team through live chat or at support@toponefutures.com and we will be glad to help you get it sorted.

Payment Method Ownership & Verification Policy

At Top One Futures, maintaining a secure and fair trading environment is a top priority. As part of this commitment, we enforce strict policies regarding the use of payment methods on all accounts.

Use of Payment Methods

All payments made on your account must be completed using payment methods that are fully owned and controlled by you, the account holder.

The use of third party payment methods, including credit or debit cards belonging to friends, family members, or any other individual, is strictly prohibited.

Why This Policy Exists

This policy is in place to prevent fraudulent activity, including unauthorized transactions and chargebacks. It ensures that all account activity remains secure, transparent, and compliant with financial regulations.

Verification Process

As part of our standard payout review process, we may conduct additional checks on your account. If our risk assessment identifies:

• The use of multiple cards or payment methods

• Cards issued from different countries

• Any inconsistencies in payment behavior

• Or other indicators of suspicious activity

We reserve the right to request further verification before processing a payout.

What We May Request

In such cases, you may be asked to provide proof of ownership for the payment methods used on your account. This can include:

• A photo of the payment card, with sensitive details masked

• A bank statement showing relevant transactions

• Additional documentation confirming ownership

All information is handled securely and in accordance with our privacy policies.

Important Note

Failure to provide the requested documentation, or evidence that payment methods were not owned by the account holder, may result in:

• Delays or rejection of payout requests

• Account restrictions

• Account termination in severe cases

Final Reminder

To avoid any issues, always ensure that only your own payment methods are used when purchasing or funding accounts.

If you have any questions about this policy, our support team is available to assist you.

At Top One Futures, we maintain a strict no refund policy on all account purchases. This applies regardless of trading activity—including accounts that have not yet been traded.

Once an account is purchased, the transaction is considered final and non-refundable. Please ensure you review all details carefully before completing your purchase.

We appreciate your understanding and encourage all traders to reach out to our support team with any questions prior to purchasing.

📊 Maximum Funded Accounts Per Household

The limits below represent the maximum number of active funded accounts allowed per household. These limits apply to the entire household combined, that is, across every person living at the same address, not per individual trader.

The maximums for each account category are:

Elite Daily Funded:

A maximum of 5 active accounts. All 5 must be the exact same account size.

Elite Access Funded:

A maximum of 10 active accounts. All 10 must be the exact same account size.

Instant Sim Funded:

A maximum of 3 accounts (100K or 150K sizes) OR a maximum of 5 accounts (25K or 50K sizes). All accounts in this category must be the exact same size, sizes cannot be mixed (e.g., all 25K, or all 50K, or all 100K).

Elite Sim Funded:

A maximum of 3 accounts (100K or 150K sizes) OR a maximum of 5 accounts (25K or 50K sizes). All accounts in this category must be the exact same size, sizes cannot be mixed (e.g., all 25K, or all 50K, or all 100K).

Ignite Funded:

A maximum of 10 active accounts. All 10 must be the exact same account size.

Total Capacity: Because each category has its own independent limit, a single household can hold a grand total of up to 35 active funded accounts at one time (when utilizing the 25K/50K limits for the Instant Sim and Elite Sim categories), or up to 31 when utilizing the 100K/150K limits for those categories.

⚠️ The Live Funded Account Restriction

There is one critical exception to the limits above regarding Live Funded accounts:

If any trader within a household has an active Top One Futures Live Funded account, NO additional Sim Funded accounts are allowed for that household whatsoever.

This restriction is strictly enforced. If one person in your home transitions to a Live Funded account, no one else in the household may activate or trade on a Sim Funded account.

🚫 Copy Trading Restrictions

While multiple individuals in a household can have their own accounts (subject to the limits above), copy trading between different users is strictly prohibited.

This rule applies regardless of whether the users reside in the same household or not. Each trader must execute their own independent trading strategy. Copying trades from another person's account, even a family member or roommate, violates our Terms of Service and will result in the immediate closure of all associated accounts.

✅ Why Do We Have These Rules?

Household limits and copy trading restrictions are standard industry practices designed to protect the integrity of the trading ecosystem. They ensure a level playing field, maintain transparency, and prevent excessive multi-account manipulation or coordinated rolling/churning strategies from a single location.

It is the responsibility of the traders within the household to monitor their combined active account count and trading activity to ensure compliance with these limits.

The maximums for each account category are:

Elite Daily Funded:

A maximum of 5 active accounts. All 5 must be the exact same account size.

Elite Access Funded:

A maximum of 10 active accounts. All 10 must be the exact same account size.

Instant Sim Funded:

A maximum of 3 accounts (100K or 150K sizes) OR a maximum of 5 accounts (25K or 50K sizes). All accounts in this category must be the exact same size, sizes cannot be mixed (e.g., all 25K, or all 50K, or all 100K).

Elite Sim Funded:

A maximum of 3 accounts (100K or 150K sizes) OR a maximum of 5 accounts (25K or 50K sizes). All accounts in this category must be the exact same size, sizes cannot be mixed (e.g., all 25K, or all 50K, or all 100K).

Ignite Funded:

A maximum of 10 active accounts. All 10 must be the exact same account size.

Total Capacity: Because each category has its own independent limit, you can hold a grand total of up to 35 active funded accounts at one time (when using the 25K/50K limits for the Instant Sim and Elite Sim categories), or up to 31 when using the 100K/150K limits for those categories.

⚠️ The Live Funded Account Restriction

There is one important exception to the limits above:

If you have an active Top One Futures Live Funded account, you are not permitted to hold any additional Sim Funded accounts.

This is strictly enforced. Once you transition to a Live Funded account, you may not activate or trade on any Sim Funded account.

🚫 Copy Trading Restrictions

You are welcome to hold and trade multiple accounts of your own, subject to the limits above. However, the following forms of copy trading are strictly prohibited:

• Copy trading between your accounts and another person's accounts, regardless of your relationship to that trader (even a family member or roommate).

• Copy trading across different account types or different account sizes, for example, mirroring the same trades between an Elite Access account and an Ignite account, or between a 50K and a 150K account.

Any of the above violates our Terms of Service and will result in the immediate closure of all associated accounts.

✅ Why Do We Have These Rules?

Account limits and copy trading restrictions are standard industry practices designed to protect the integrity of the trading ecosystem. They ensure a level playing field, maintain transparency, and prevent excessive multi-account manipulation or coordinated strategies.

It is your responsibility to monitor your combined active account count and trading activity to ensure you remain compliant with these limits.

📄 1. Contract Not Signed (Funded Accounts Only)

If you have a funded account and haven’t completed your onboarding, your account may be paused until the following steps are completed:

• Go to the “Identity Verification” tab on your dashboard and complete the KYC process.

• Once KYC is approved, go to the “Contracts” tab and sign the required contract(s).- If you face issues with verification, you can scontact our support team for a manual KYC request.

Your account will be reactivated shortly after completing these steps.If reactivation is delayed, refresh your trading platform to ensure changes are reflected properly.

📉 2. Daily Loss Limit Reached

If you’ve hit the daily loss limit, your account will be automatically paused as a risk control measure.

⏳ When will it be reactivated?
It will remain paused until the next trading session.

💸 3. Payout Requested

When you submit a payout request, your account will be paused temporarily until the payout is approved.

⏳ When will it be reactivated?
It will resume trading at the start of the next trading session after the payout is approved.

✅ Need Help?

If you’re unsure why your account is paused or need help completing verification, feel free to contact our support team — we’re happy to help!